Terms and Conditions
Ajisen Ramen Newmarket – Online Ordering Terms & Conditions 1. Order Type All orders placed via this platform are for takeaway (pickup only) at: Ajisen Ramen Newmarket 5 Kingdon Street, Newmarket Auckland 2. Order Confirmation Orders are confirmed only after successful payment is received. You will receive an order confirmation on screen/email. Please ensure all order details are correct before checkout. 3. Pickup Time Customers must collect their order at the selected pickup time. During busy periods, slight delays may occur. We recommend arriving on time (not too early or too late) for best food quality. 4. No Cancellation / Changes Once an order is placed, no cancellations or changes can be made. Please double-check your order before confirming. 5. Refund Policy Refunds are only provided if: The restaurant is unable to fulfil your order, or There is a major issue with your order. No refunds for: Change of mind Late pickup Incorrect orders submitted by customer 6. Allergen & Dietary Information Our menu may contain allergens including gluten, soy, dairy, eggs, seafood, and nuts. Please inform staff directly if you have any allergies. We cannot guarantee a completely allergen-free environment. 7. Minimum Order & Surcharges A minimum order amount may apply. A card surcharge may be added to cover payment processing fees. 8. Pricing All prices are in NZD and include GST. Prices and menu items are subject to change without notice. 9. Late Pickup / No Show Orders not collected within a reasonable time may affect food quality. The restaurant is not responsible for reheating or replacing late pickups. 10. Contact If you have any issues with your order, please contact us: 09-2189977 - Payment We reserve the right to decline or cancel any suspicious transactions. - QR Ordering Notice If you wish to split payments, please order at the counter. QR/online orders are processed as a single transaction only. We do not accept responsibility for payment issues caused by third-party payment providers.